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Police and By-Law Reporting

FOR EMERGENCIES, CALL 911

Police

When calling 911, be prepared to answer the following questions:

  • What is your emergency?
  • What is the location of the emergency?
  • What is the phone number you're calling from?
Be sure to read this informative pamphlet (pdf 1358kb) about calling 911.
Citizen Self Reporting
The Ontario Provincial Police is pleased to offer Citizen Self Reporting, an alternative reporting option that allows the public to report specific crimes to police via the internet, anywhere, anytime. The OPP’s Citizens Self Reporting system allows members of the public to use a computer or mobile device to report an incident without requiring an officer to attend the scene.


Citizen Self Reporting is simple and convenient and can be used when reporting incidents that do not involve injury or a suspect, or a crime that is not an emergency. The use of this system is completely optional. Police will still attend a call for service if desired.

The online reporting system includes the ability to report criminal occurrences online regardless of value. Online Reporting provides another way for citizens to report crimes that are not emergencies, but that fall under specific parameters, including:

  • Theft
  • Mischief / Damage to Property
  • Mischief / Damage to Vehicle
  • Theft from Vehicle
  • Lost / Missing Property
  • Stolen License Plates
  • Driving Complaints 

A comprehensive list is available at opp.ca/reporting

An increased use of Online Reporting will allow frontline officers to focus efforts on high priority incidents and proactive work. It will also provide police with an accurate understanding of crime in our communities by mapping and analyzing crime data to ensure the proper resources are being used for proactive and prevention initiatives. For example, if speeding is a regular issue on a particular road, complaints made through the OPP Online Reporting System will be recorded, tracked, and will help provide important data that could lead to long-term solutions. 

Simply go to opp.ca and click Report Online - opp.ca/reporting

Emergency Calls For Service Via Text With 911 (T9-1-1)

The Ontario Provincial Police (OPP) is improving its capacity for emergency response and enhancing the safety for an important segment of the communities it serves.

The OPP is currently equipped to receive emergency calls for service via Text with 911 (T9-1-1) from people who are deaf, hard of hearing, or speech impaired (DHHSI) and for which the OPP is the Primary Public Safety Answering Point (P-PSAP).

T9-1-1 enables emergency communication with OPP 9-1-1 call takers via text message (or SMS). In order to use T9-1-1, members of the DHHSI community must register their cell phones with their wireless carrier in advance. Some older model phones may not be compatible. Those who have more than one cell phone will need to register each phone individually. The T9-1-1 service is not intended for use by the general public.

An Information Card is available on the OPP website at this address (http://www.opp.ca/ecms/index.php?id=620) and via several OPP-serviced jurisdictions. More information is also available through the Canadian Wireless Telecommunication Association at www.cwta.ca.

By-Law

Information on the municipal By-Law enforcement department, how to report or file a complaint and where to contact by-law officers, please visit the About the Department page and the Contact and FAQs page under the By-Laws category.